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Can I return my Skiin product for a refund?
If you are not happy with your purchase, you may return it for a refund within 30 days of receiving your order. This does not apply to any undergarments or base layers other than the “Try Me On” garments; these cannot be returned if they have been removed from the packaging and the seal is broken. Shipping and handling, return shipping, or other charges are not refundable.
We will accept returns as long as only the "Try Me On" garment has been opened. Please visit our Returns Page for more information. Prior to sending your return, you must contact our customer service team via email, in order to receive the return authorization form and number which must be included with your return.
You are responsible for ensuring the product is returned to Skiin, and Skiin will not process any refunds until we receive the return and confirm that all contents are in their original condition. We strongly suggest tracking your order.
Processing time for returns is typically in the range of 7-14 business days from the time the product is received by us. However, time frames may vary according to the sole and absolute discretion of Skiin.
Once we receive your return, an email will be sent to you confirming receipt and processing of your return request.
To contact customer service, please email support@skiin.com.
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